Effective Date: 01/01/23

Thank you for choosing scounts PRIVATE Limited (“Company,” “we,” “us,” or “our”) for your tax consultancy services in Pakistan. We are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines our guidelines and procedures regarding refunds for our services.

1. General Refund Policy

1.1. Satisfaction Guarantee:
We strive to deliver exceptional tax consultancy services that meet or exceed your expectations. If, for any reason, you are not satisfied with our services, please contact us within 7 days from the completion of the service, and we will make every effort to address your concerns promptly.

1.2. Refund Eligibility:
Refunds will be considered on a case-by-case basis. To be eligible for a refund, you must meet the following conditions:
   a. You have made a valid payment for our tax consultancy services.
   b. You have notified us of your dissatisfaction within the specified time frame.
   c. We have had an opportunity to address your concerns and resolve any issues that may have arisen.

2. Non-Refundable Services

2.1. Consultation Services:
Fees paid for consultation services, including initial consultations or general tax advice, are non-refundable. These services are considered to have been delivered upon completion of the consultation session.

2.2. Completed Services:
Once our tax consultancy services have been completed, fees paid for those specific services are generally non-refundable. This includes tax return preparation, tax planning, and other completed engagements. However, we encourage you to reach out to us if you have any concerns or questions, and we will do our best to assist you.

3. Refund Process

3.1. Contacting Us:
To request a refund, please contact us via [email/phone] and provide relevant details, including your name, contact information, and the reason for the refund request. We may require additional information to evaluate your request.

3.2. Evaluation and Resolution:
Upon receiving your refund request, we will review the circumstances and evaluate the validity of the request. We may reach out to you for further clarification or to address any concerns you may have. We will make every effort to resolve the issue promptly and satisfactorily.

3.3. Refund Approval:
If your refund request is approved, we will initiate the refund process within a reasonable time frame. The refund will be issued using the original method of payment, unless otherwise agreed upon.

3.4. Refund Exceptions:
Please note that certain circumstances may prevent us from issuing a refund, including:
   a. Non-compliance with our refund policy conditions.
   b. Failure to provide necessary information or cooperation during the refund evaluation process.
   c. Refund requests made outside of the specified time frame.
   d. Situations where the service has been substantially delivered or completed.

4. Changes to the Refund Policy

We reserve the right to modify, update, or change this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Refund Policy on our website. We encourage you to review this Refund Policy periodically for any updates.

5. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact us at:

scounts PRIVATE Limited.

Sukkur Office:

Shop No G-14, Zeeshan Centre, Sukkur.

Karachi Office:

Teen Talwar, ICAP Building, Chartered Accountants Avenue, Clifton, Karachi, 75600.

[email protected]
03357193193

We appreciate your understanding and cooperation regarding our refund policy. We are committed to resolving any issues promptly and ensuring customer satisfaction.